Employees who are highly motivated are likely to:
have fewer absences from work;
deliver higher levels of performance;
work harder when workplace demands are high;
be loyal to their organisation, resulting in a reduction in staff turnover;
deliver higher levels of customer service, resulting in greater customer retention; and
have a positive impact on your bottom line.
Creating a motivating work environment
Employees may be motivated by a variety of things. Some strategies for motivating employees include:
autonomy – giving individuals freedom to work in their own way;
responsibility – allowing people to make informed decisions and work without unnecessary supervision or checking;
affiliation – fostering and building of relationships with colleagues and customers;
recognition of employees’ performance and contribution - this could be through a range of rewards, bonuses, a formal reward and recognition program or simply verbal/public acknowledgement;
- access to training and development opportunities for professional and personal growth; and
- flexible work arrangements that allow employees to accommodate other personal and family interests and needs.
One of the most important aspects of being an effective leader and manager is the ability to create an environment that allows all employees to do their best, to achieve agreed outcomes and to feel valued. There are many good business reasons for doing this.