​​​​​Useful resources

CommunicationPeople talking at a desk

Verbal communication is at the core of what most of us do, whether we’re building a business, leading change, dealing with difficult situations, revitalising a team, coping effectively with complaints, or creating an exceptional customer service climate.

Verbal communication sets the emotional tone and builds relationships that ultimately determine the performance culture of the workplace. If verbal communication is not effective, coordination breaks down, relationships suffer, mistakes multiply and productivity plummets.

Tips for effective communication  

As a leader, you are the role model for the way conversations happen in your workplace. Check out some useful tips for effective communication in your workplace.

Developing your leadership and communication skills is important. You might find it helpful to reflect on your own communication and leadership needs and reflect this in your personal training needs analysis (TNA).​



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Important information
Some useful discussion starters:

  • Clarify the purpose and any conversational protocols or ground rules.

  • Start by finding out employees’ positions/perceptions. Let each person have a say.

  • Move onto paradigms and perspectives – deeper conversations where you reach a shared understanding of different views and perspectives.

  • Explore different propositions or options the group needs to decide on. If this isn’t done, decisions will rarely be fully supported.

  • Decide on proposals and plans – the overall direction and the actions needed to achieve it.

  • Ask for feedback – ensure the communication is understood.

Maximise your leadership and communication skills checklist can help you to develop and maximise your leadership and communication skills.